-Power on the HDR unit with the hard drive inserted and latched and select Tools Upgrade Firmware
If you get a "Wrong Format Media" error while booting, you need to re-format the drive in the HDR recorder and start over again, this is because the HDR recorder does not recognize the file system.
-If you run into an "file not found" error after two attempts after following every step and reading the additional troubleshooting below, or the update freezes or hangs after 20 minutes, please contact Datavideo Support for further assistance
Please allow 15-20 minutes for updates to complete, though they typically take 5 minutes. The system will most times recover from a failed firmware update, but in some rare instances the unit will require service.
When contacting us, please provide unit serial number as well as current firmware revisions for the Rec, Codec, and Host firmware, you can find these via Tools Firmware Revision
|
The current firmware versions are: Recorder FW: 05C3DB10320E06 Codec FW: 130 0C4 D10B Host FW: C215003406 |
The three previous firmware versions are: Recorder FW: 05C3D910320E06 Codec FW: 130 0C4 D10B Host FW: C21203406 Recorder FW: 05C3AA102E0E06 Codec FW: 130 0BA D10B Host FW: F1BC003106 Recorder FW: 05C3A8102C0E06 Codec FW: 130 0BA D10B Host FW: C1BC003106 |
TROUBLESHOOTING
-If you receive an error that no firmware file is found, try the below Windows solutions and repeat the update steps from the beginning
There is a rare issue where the recorder fails to recognize the firmware file. Changing the following file properties in the image below may resolve this. Right click on the firmware file, click "Properties", then under Security, click the "Unblock" button. Please note that these solutions are for Windows 7 and may not work with Windows 10. In making these changes to your Windows system you are doing so at your own risk, if you need additional assistance, contact Microsoft Support.
If that does not resolve the issue try a different USB cable, USB port, or computer. There may be a compatibility issue with your version of Windows, PC hardware settings, Bluetooth settings, USB devices already connected, or 3rd party software installed. There is no simple solution for these issues, but two good starting points would be to try the utilities in the below Microsoft articles. Please note that in using these utilities provided by Microsoft, you are doing so at your own risk. If you need additional assistance, contact Microsoft Support.
Automatically Diagnose and Fix Windows USB Problems (Windows 7/8/10 only)
Hardware Devices are not Working or are not Detected in Windows (Windows 7/8 only)
Also, if you experience an issue where you are unable to safely remove your hard drive from Windows 7, please see this excerpt from the following guide. Please note that in making these changes to your Windows system you are doing so at your own risk, if you need additional assistance, contact Microsoft Support.
-First open Service Manager and ensure that the Bluetooth Support Service is running and set on Automatic.
-To open the service manager, press the start button and type in "Services", you should see an icon with gears.
-Next, open Device Manager and open the Properties box of Disks. Under Policies, ensure that Enable Write caching on the disk is checked. This should then actually work.
-Now right-click on the USB Drive and from the same location in the Properties, change the default setting and select instead Better Performance.
-Now go back to the default Quick Removal setting again.
