Datavideo Recorder Troubleshooting
Nov 03 2020
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General Information
Datavideo Recorder Troubleshooting
This is a preliminary troubleshooting document,
additional issues and suggestions will be added in the future.
This applies to the: DN-400, DN-500, DN-600, DN-700,
HDR-40, HDR-50, HDR-45, HDR-55, HDR-60, HDR-70, HRS-30
If your recorder stops in the middle of a recording, check the following:
- Are the hard drives 5 or more years old?
- Have the hard drives been dropped?
- The hard drive may need to be re-initialized
- This is also known as "Low Level Format", "Write Zeroes", or "Deep Format"
- It helps if it has a lot of bad sectors that build up over time
- The drive bay slot on the recorder is worn and needs replacement
- This can be serviced by Datavideo, contact [email protected] if you do not already have a ticket
- Is the input signal is unstable?
- This can cause the recording to pause or fail
- Is the video and power cabling properly terminated?
- Is the video and power cabling separated to reduce interference?
- Are you using the correct power supply?
- It should read: DC Ouput: 12V 1.5A (18W Max)
- It is ok if it is more than 1.5A
- You can calculate watts multiplying volts and amps
-
P = I * V (Power equals Current times Volts)
- Under-powering the recorder may damage it or cause recordings to fail
