General Information

Datavideo Recorder Troubleshooting

Datavideo Recorder Troubleshooting

Datavideo Recorder Troubleshooting

Nov 03 2020 | General Information
Datavideo Recorder Troubleshooting
 
This is a preliminary troubleshooting document,
additional issues and suggestions will be added in the future.

This applies to the: DN-400, DN-500, DN-600, DN-700,
HDR-40, HDR-50, HDR-45, HDR-55, HDR-60, HDR-70, HRS-30


If your recorder stops in the middle of a recording, check the following:
 
  • Are the hard drives 5 or more years old?
  • Have the hard drives been dropped?
    • Replace the hard drive
  • The hard drive may need to be re-initialized
    • This is also known as "Low Level Format", "Write Zeroes", or "Deep Format"
    • It helps if it has a lot of bad sectors that build up over time
       
  • The drive bay slot on the recorder is worn and needs replacement
    • This can be serviced by Datavideo, contact support@datavideo.com if you do not already have a ticket
       
  • Is the input signal is unstable?
    • This can cause the recording to pause or fail
      • Is the video and power cabling properly terminated?
      • Is the video and power cabling separated to reduce interference?
         
  • Are you using the correct power supply?
    • It should read: DC Ouput: 12V 1.5A (18W Max)
      • It is ok if it is more than 1.5A
      • You can calculate watts multiplying volts and amps
        • P = I * V (Power equals Current times Volts)
      • Under-powering the recorder may damage it or cause recordings to fail

RELATED PRODUCTS

Answers to Product FAQs
ADDITIONAL
General Information

WHAT CAN WE HELP YOU WITH??

Datavideo support is here to help.